Contact & Grievance Officer

1. Company details

2. Grievance Officer

Our Grievance Officer is designated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and is also the contact point for personal-data grievances under the DPDP Act, 2023. Complaints about content, privacy, verification, or platform decisions all start here.

3. Support

For general product and account help - login trouble, shift questions, profile changes - email cloxysupport@gmail.com or use the in-app support options in the Cloxy Talent and Cloxy Business apps. Grievances and legal matters should go to the Grievance Officer (Section 2) so they enter the formal process with its timelines.

Many questions are already answered in the Privacy Policy, the Data Retention Policy, and the Cookie Policy.

4. Response timelines

5. If you are not satisfied

If our response does not resolve your complaint, you can escalate:

• Personal-data matters - to the Data Protection Board of India under the DPDP Act, 2023.
• Consumer disputes - to the consumer commissions established under the Consumer Protection Act, 2019.

6. Legal notices

Formal legal notices should be sent in writing to the registered office address in Section 1 and, in parallel, by email to cloxysupport@gmail.com with the subject marked "Legal Notice". Sending both ensures your notice reaches the right people quickly.

7. Law enforcement

Requests for user data from law-enforcement agencies must follow valid legal process and should be addressed to the Grievance Officer. We review every request for legal validity, scope, and proper authority before responding - see the government-requests section of the Privacy Policy.

8. Copyright and takedown notices

Notices of copyright infringement, and requests to take down content, go to the Grievance Officer and must follow the requirements in the Copyright & Content Takedown policy. The timelines in Section 4 apply.