Cancellation & No-Show Policy

1. What these words mean

Worker cancellation

A hired worker cancels their commitment to a shift before it starts.

Business cancellation

A business cancels a shift it posted, calling off any workers who were hired for it.

No-show

A hired worker never clocks in and the shift ends. The system detects this automatically.

Late arrival

A worker clocks in after the shift's scheduled start time.

Violation

A record on an account noting a cancellation, no-show, or other breach, with the reason captured. Violations inform manual review of the account; they do not trigger automatic penalties.

2. Quick reference

3. Worker cancellations

If you are hired for a shift and cannot make it, cancel in the app as early as possible. Two rules apply:

• Only before the shift starts. The system enforces this: the app will not accept a cancellation once the shift's start time has passed. If something goes wrong mid-shift - illness, an emergency - talk to the business on site and contact Cloxy support.
• Every cancellation is recorded. Each worker cancellation creates a violation on your account, and the reason you give is captured with it. Honest reasons matter: they are what Cloxy staff read if your account is ever reviewed (Section 7).

Cancelling early is always better than cancelling late, and cancelling late is always better than not showing up. A cancellation gives the business a chance to hire a replacement; a no-show does not.

4. Business cancellations

Businesses can cancel a shift, but cancellations hurt workers who arranged their day around the commitment.

• Cancelling a shift is recorded as a violation on the business account, with the reason captured.
• Give as much notice as possible. Hired workers are notified in the app when a shift is cancelled, but early notice is what lets them find replacement work.
• Repeated cancellations lead to manual review of the business account, exactly as worker violations do (Section 7).

When a business cancels, the hired worker's commitment simply ends - no violation is recorded on the worker's account. Workers are never penalised for a business's cancellation.

5. No-shows

A no-show is the most serious reliability failure on the platform: a hired worker never clocks in, and the business finds out only when it is too late to replace them.

• Detection is automatic. If a hired worker has not clocked in by the time the shift ends, the system marks the shift as a no-show within minutes of the shift ending - no one has to report it.
• A violation is recorded on the worker's account automatically.
• If you believe a no-show was marked in error - for example, your device failed at the venue and you actually worked - raise it with support immediately. Cloxy staff can correct clock records with evidence (Section 8).

No-show detection is one of the few automated decisions on Cloxy; the Privacy Policy lists all of them.

6. Late arrivals

Our punctuality expectations for workers:

• Plan to arrive 10 to 15 minutes early. Venues need time to brief you before the work starts.
• Clock-in opens 10 minutes before the scheduled start, so arriving early costs you nothing.
• If you are running late, tell the business through in-app chat as soon as you know.

7. How violations affect your standing

Violations are records, not verdicts. Here is exactly how they are used:

• There is no fixed, automated strike count. No number of violations triggers an automatic suspension.
• Cloxy staff review accounts with repeated violations. Review looks at the whole picture: how many violations, how recent, the reasons given, your ratings, and your history on the platform.
• A review can end in no action, a warning, temporary restrictions, suspension, or termination of the account, under the Terms of Service.
• These decisions are made by trained people, not by automation, and they are logged. If we get one wrong, appeal it (Section 9).

8. Corrections to clock records

Devices fail: a phone dies, GPS drifts, a QR screen freezes. When that happens, Cloxy staff can correct clock records - fixing a clock time, or recording a clock event on a worker's behalf at a business's request.

• Every correction is logged with who performed it.
• Both the worker and the business are notified in the app when a record is corrected - neither side can quietly rewrite attendance.
• Clock records feed pay calculations when platform payments are enabled, so correcting a record also corrects the pay (see the Payment Policy).

9. Disputes and appeals

If you believe a violation, a no-show mark, or an enforcement decision on your account is wrong, you can appeal:

1. Raise it with support in the app first, with the shift, the dates, and any evidence you have.
2. If that does not resolve it, escalate to the Grievance Officer.

10. Money and this policy

Today, cancellations and no-shows have no monetary consequences - no cancellation fees, no fines, and no pay deductions - because platform payments are still being rolled out (see the Payment Policy).

11. Changes to this policy

When we change this policy, we update the version and date shown on this page and notify you in the apps before material changes take effect. Questions go to the Contact & Grievance Officer page.